Software Returns:
We request that you work with us in solving any issues that you are having before any refund is allowed.
Returning Software - Digital copy
In order to receive your refund, please send an e-mail to support@blazeaudio.com.
Be sure to include the following information in your correspondence:
- Your name and your online Order ID in subject line and in body of your mail
- The product(s) you would like to return
- Reason for your return
- Whether you would like a refund or replacement.
After receiving your request we will review it and reply with additional instructions. If you are seeking a refund you may be asked to run through the following steps before being granted a credit to your account.
- The nature of the problem along with exact text of the error message (if any).
- Running an Audio Tester on your system - running this utility on your system assures that the software is installed and configured properly. In some instances customers requesting refunds mistakenly believe the software will not work on their system. Our support staff will work with you to determine if this resolves your issues.
- Whether you would like a refund or replacement. If you desire a refund we will have you fill out a statement certifying that you have destroyed all copies of the software you are returning. By completing the statement, you are certifying that you have removed the program from your hard drive and any other mediums where it may have been stored. Once everything is completed and verified, we will issue your refund or replacement.
Please note that a customer will be granted one moneyback. No repeat moneybacks are allowed as a safeguard against fraudulent practices.Individual products purchased within a suite of software cannot be refunded from a suite.
Example: A refund will not be granted for one product and compensated against the full suite from within a suite of five products.
Returning Software Purchased on a CD:
If you received a CD from Blaze Audio with your software it must be returned to the address given below before your refund will be processed. Please include your order ID on the outside of the package. Shipping charges cannot be refunded and return shipping is at the customer's expense. In addition, you will run through the steps as stated above and must fill out a Certificate of Destruction. Contact support@blazeaudio.com for more information.
Hardware Returns:
Click Here for information on refunds for hardware.
Return address for hardware and software on CDs:
Blaze Audio Sales
PO Box 189/186 Center Road
Lopez, WA. 98261
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