Blaze Audio, audio software and hardware
LP Conversion Package sale
Lifetime free support, 14 Day Free Trial Lifetime Free Support 14 Day Free Trial
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Frequently Asked Purchase Questions

Q. Is my credit card safe?
Q. What personal information do you keep?
Q. What is your Privacy Policy? Will you rent or sell my name to anyone?
Q. What about tax and shipping?
Q. How much do your products cost in my own currency?
Q. Can I have my order mailed to me?
Q. Can I order offline?
Q. Will I be able to download my order again in the future?
Q. Do your products come with any kind of guarantee?
Q. What kind of support can I expect if I have questions or problems with the software?
Q. Can you tell me more about Blaze Audio?
Q. I have some more questions. Who can I talk to?


Q. Is my credit card safe?

A. We use PayPal for all financial transactions. With PayPal, you can shop with confidence, knowing your financial information is secure no matter how you choose to pay.


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Q.What personal information do you keep?

A. We have no copy of your credit card number. We will only store your name, address, e-mail address, and other order-related information in our order database. This database allows us to keep track of our customers and to let you download your software again, should you need to do so in the future (see "Will I be able to download my order again in the future?", below).

Q. What is your Privacy Policy? Will you rent or sell my name to anyone?

We will not give your personal information to anyone outside of Blaze Audio. You can read our privacy policy here.

Q. What about tax and shipping?

Blaze Audio is based in Washington State and must charge sales tax for all Washington State orders. This tax will be calculated automatically and displayed during the checkout process. There is no sales tax for any other states or countries.

When you purchase software online at Blaze Audio, you will receive your software via a direct download over the internet and there will be no shipping charges. If you would like to receive your software on a CD in the mail, please see "Can I have my order mailed to me?", below.


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Q. How much do your products cost in my own currency?

All of our prices are in US dollars. If you are paying with international funds, your credit card company will automatically convert our prices into your nation's currency at the current exchange rate. You can visit the Universal Currency Convertor to view today's rates.

Q. Can I have my order mailed to me?

Yes- simply select Mail Order in the Shipping and Handling dropdown box on the same page where you fill in your name and address. There is an extra charge that depends on where you are located and what you are ordering. For more information, click here.

Q. Can I order offline?

Yes. If you would rather send us your order information via US Mail or fax, please visit this page, print out the order form, and then follow the instructions to fill in the information and send the form to us.

Q. Will I be able to download my order again in the future?

Yes, your order receipt will contain instructions that explain how you can download your software again, free of charge, should you need to do so. The process is fully automated and very simple. You just take your order ID to the Redownload page and follow the instructions.


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Q. Do your products come with any kind of guarantee?

Because of our generous 14 day trial period we do not allow refunds of software. If you experience problems please contact our support team at support@blazeaudio.com.

Q. What kind of support can I expect if I have questions or problems with the software?

Blaze Audio is proud of the support we offer our customers, and we strive to respond to all customer e-mails within 24 hours. Our technical support staff will work with you to help you fully understand your software and to resolve any difficulties you might be experiencing. You can get in touch with us here: support@blazeaudio.com.

Q. Can you tell me more about Blaze Audio?

Blaze Audio is a division of Singing Electrons, Inc., a Washington-State based audio software company that has been in business since 1984. Singing Electrons has done work for such companies as AT&T, Disney Software, Lucasfilm Games, Motorola, Phillips, QSound, Samsung, Yahoo!, and many others. Our work for these companies has given us the specialized experience necessary to bring you our consumer product line.

Our original webstore opened at www.singingelectrons.com in 1997, but in January of 2001 we moved our entire consumer software line to the Blaze Audio website. Our new website features a whole new look, new content, and much improved navigation to help you find your way.

Q. I have some more questions. Who can I talk to?

If you have additional questions that were not answered in this document, please send us an e-mail by clicking on the button to the right. Thanks!


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